Policies & Waiver
(Subject to Change)

General Booking Terms

Upon a guest booking a tour Kynoch Adventures will charge a 25% non-refundable booking fee to your credit card to confirm your booking . In advance of your arrival you will be sent an invoice for the balance, which Balance will be required 30 days in advance of tour departure. Cancellations are 100% non-refundable in monetary terms. The deposit and balance is non-refundable, non transferable, and may only be used as a credit for the same traveler re-scheduling a tour, based on availability within 1 year of the original booking date. Refunds are not issued for travel related restrictions, including flight or ferry delays, road closures or conditions, forest fires, floods, landslides, travel advisories, political or labour actions, or force majeure. If you are concerned about cancellation refunds it is advised you purchase Travel Insurance from your insurance provider, as Kynoch Adventures will not be responsible for financial refunds or compensation owing to circumstances beyond our control, as listed above. Details are describe below.

Tour Meeting Points (NEW)

Effective 2020, Guests will meet at the following locations to sign in for their tours. Please arrive 15 minutes early. Transportation to the meeting points is the responsibility of the guest. Your own car is recommended, or a rental car if required. Kynoch Adventures can no longer offer transportation to the designated meeting points. Shuttle Vans will be used only from the meeting point to the boat launches or trail heads as required on tours.

Having your own vehicle is mandatory for Bear Tours, the Fisheries Pool meeting point is 42 km east of Hagensborg.

Eco Rafting, June through August 14 - Meet at Kynoch Office, 1896 Hwy 20.

Bear Viewing Tours, August 15 to October 15- Meet at Fisheries Pool Campground, South Tweedsmuir Park.

Hiking or Other Tours - Inquire.

Reservations for Tours

Reservations are required to ensure inclusion in any tour. A valid Credit Card and a booking fee equivilant to 25% (non-refundable) will be required to secure a tour reservation. the 25% booking fee charges are applied to the credit card at the time of booking, and are non-refundable. Reservations must be confirmed in writing (email) with the confirmation number given by Kynoch Adventures to the Guest. Guests arriving without reservations will be required to inquire of trip availability a minimum of three hours before the tour departure. There are no guarantees a guest without a valid reservation can join any given tour as a 'drop in' without a reservation.

Accepting the terms of the reservation, binds the guest to the terms of Cancellation as described below. Kynoch Adventures does not accept telephone calls nor telephone or in-person bookings. All bookings must be received from the email address info@kynochadventuretours.com .

Cancellation

A booking and handling fee equal to 25% of the entire booking will be charged at time of tour confirmation. Once applied this Booking Fee is 100% non refundable for any reason, including travel restrictions, environmental issues, wildfire closures, water levels or other actions including Force Majeure. Final Payment of tour for the remaining 75% of the applicable fee must be made 30 days in advance of the tour date. Once received, the Balance is also non-refundable and in the event of tour interruption owing to Force Majeure or other factors out of control of Kynoch Adventures, will be applied as a 100% credit for the current season of the reservation and a 50% credit for the following season (1 year), 

In the unlikely event that Kynoch Adventures must cancel a tour owing to operational issues or overbookings, Kynoch Adventures will offer a full refund and endeavor to make alternate tour plans for the guests to our greatest extent possible. Owing to weather, river, safety and wilderness conditions, it is feasible that alternative tours may not be available. Closures of tour areas owing to disaster, floods, landslides or other acts, as well as closures or restrictions to BC Parks, roads or other infrastructure, including political or other protests are not considered responsibilities of Kynoch Adventures and will not be refunded. Where possible an alternate trip will be arranged.

Natural Disaster/Climate Change

In a changing world environment, Kynoch Adventures cannot be responsible for disaster such as Wildfire, Flood, Heat Waves, Landslides, Road Closures, Flight or Ferry Cancellations, BC Parks Policies, Political Unrest, or Pandemic, etc. (Force Majeure). In the unfortunate event of these hazards causing a tour alteration, or guest inability to arrive in Bella Coola. Kynoch Adventures will Not Issue a monetary refund, but will offer a 100% tour credit for the current season of the reservation and a 50% credit for the following season from the original booking date. It is recommended travelers purchase Trip Cancellation Insurance if this Policy is of concern. Refunds will not be issued.

Weather or Environmental Delays/Alterations to tour by Kynoch Adventures.

Tours operate in all foreseeable weather conditions, including heavy coastal fall or summer rains. In the event of high water, drought, landslide, forest fire or other environmental factors potentially affecting tour delivery or safety, Kynoch Adventures reserves the right to change the tour type, location or departure time to most safely and effectively deliver an alternative/similar tour. This may require shifting from a raft-based tour to a driving/hiking/interpretive style tour, or altering river routes/destinations owing to water conditions..

Safety

Kynoch Adventures puts safety ahead of all operating factors. It remains the right of Kynoch Adventures to cancel, delay, postpone or alter the route, time, destination or length of any trip where the guides, staff or management of Kynoch Adventures feel it is required for safety. Where trips are cancelled and do not depart because of safety issues, there will be no charge to the guests beyond the initial Booking Fee. Where trips do depart, but are for some operational reason are altered, or shortened owing to safety or other issues that may arise during the trip, reimbursement to a maximum of 100% may be considered based on individual scenarios as assessed by Kynoch Adventures managers.

Personal equipment including cameras or electronic equipment may be carried on tours by guests at their Own Risk. Kynoch Adventures, its guides, administrators, staff or managers, take no responsibility or accept no claim of damages to personal equipment brought with guests on any tours.

Children

All children under 19 years of age must be accompanied by a parent or legal guardian on tours. That parent or legal guardian must sign a waiver and accept responsibility of the child on any tour or activity offered by Kynoch Adventures. Children under 5 years old are not permitted on any of the water based activities. Children under 15 years are not permitted on the Small Group Bear viewing tours, as these are adult oriented tours. Children from 5 years to 15 years and their parents or guardians must reserve a Private Bear Tour.

Children requiring a car-seat for vehicle transport must have such a seat available with them if they are to be transported in Kynoch Adventures' tour vehicles.

Pets

Pets are not permitted on any of Kynoch Adventure's tours. It is the pet owners responsibility to find appropriate boarding or other services for pets while on a tour. Kynoch Adventures is not responsible for pets left unattended in cars at the parking lot of Kynoch Adventures, and this is not recommended.

Photo Release (Consent)

Guests, guides, volunteers, or any person deemed a 'Client' of Kynoch Adventures agree that any photographic images collected, or given in any way to Kynoch Adventures from the trip that the client was participating on may be used by Kynoch Adventures for advertising, publicity or any form of social media. Participating in the tour infers consent to use images, including images portraying recognizable persons.

Smoking

Smoking is not permitted on the premises or property of Kynoch Adventures and there is no smoking permitted during tour activities, including periods of groups being ashore during raft trips. Smoking is only permitted in designated areas that may be present at BC Parks or other facility parking areas. There is no smoking permitted on riverbanks, in boats, or on trails.

Food & Beverages

Eco-Rafting & Alpine Hiking Tours: Guests are not permitted to bring food or beverages (other than water) on tours without first consulting their guide.

Bear Viewing Tours (boat or land based): No Food or Drink (other than water) is permitted on any bear tours.

Ecological Sustainability & Guide Practices

Ecological sustainability is paramount to ensuring a quality trip for the guests while protecting the environment. It is guides discretion and judgment as to how this will be enacted during each tour. In regards to wildlife viewing, it is the absolute authority of the guide to set the distances guests will be to wildlife and the time permitted to viewing wildlife. Under no circumstances will ecological integrity be compromised to extend the apparent viewing quality of wildlife. Please do not ask your guide to get closer when they have established a distance to view wildlife. Guests not adhering to or respecting guidelines set out by their guides will be removed from the tour with no refund and not be permitted to participate in other tours offered by Kynoch Adventures. Owing to the nature of wilderness tours, under no circumstances does Kynoch Adventures guarantee wildlife sightings on any specific tour.

Waivers

All guests will be required to sign a Waiver and Release of Liability prior to participating on any Tours or Activities provided by Kynoch Adventures. A copy of our Waiver is available for your review prior to arrival. Waivers may be signed at the Tour meeting point on arrival, prior to tour departure. The link below will take you to our Waiver.