Policies & Waiver

Frequently Asked Questions

Tour Information & Frequently Asked Questions follow this link to a PDF file of information to help you prepare for your tour! This file will answer specific questions of what to bring, and what to expect on our most popular tours. We recommend you review further policies described below, which provide more specific details as well. Also take a moment to review our Waiver at the bottom of this page.

Reservations for Tours

Reservations are required to ensure inclusion in any tour. A valid Credit Card will be required to secure a tour reservation. No charges are applied to the credit card at the time of booking, however, Cancellation charges described below may result if tours are cancelled in time frames described (see below).

Reservations must be confirmed in writing, or over the telephone with a verbal confirmation number given by Kynoch Adventures to the Guest. Guests arriving without reservations will be required to inquire of trip availability a minimum of three hours before the tour departure. There are no guarantees a guest without a valid reservation can join any given tour as a 'drop in' without a reservation.

Cancellation

Cancellation by the guest must be given 7 days in advance of any tour that has been booked that far in advance. Where reservations are made within 7 days, 48 hrs notice of cancellation is required. Where these conditions of 7 days and 48 hours are met, there will be no fee for cancellation. Where less than 7 days (for bookings made more than 7 days in advance) or 48 hours (for bookings made within 7 days) notice is given for guest cancellation 100% of the tour rates will be applied.

In the unlikely event that Kynoch Adventures must cancel a tour owing to environmental conditions, safety, or other operational reasons, Kynoch Adventures will offer a full refund and endeavour to make alternate tour plans for the guests to our greatest extent possible. Owing to weather, river, safety and wilderness conditions, it is feasible that alternative tours may not be available. In this circumstance Kynoch Adventures will offer a full refund, but can not offer further compensation.

Safety

Kynoch Adventures puts safety ahead of all operating factors. It remains the right of Kynoch Adventures to cancel, delay, postpone or alter the route, time, destination or length of any trip where the guides, staff or management of Kynoch Adventures feel it is required for safety, or where an authority other than Kynoch Adventures advises as such (e.g., BC Parks, etc.). Where trips are cancelled and do not depart because of safety issues, there will be no charge to the guests. Where trips are altered, or shortened owing to safety issues that may arise during the trip, reimbursement to a maximum of 100% may be considered based on individual scenarios as assessed by Kynoch Adventures managers.

Personal equipment including cameras or electronic equipment may be carried on tours by guests at their Own Risk. Kynoch Adventures, its guides, administrators, staff or managers, take no responsibility or accept no claim of damages to personal equipment brought with guests on any tours.

Children

All children under 19 years of age must be accompanied by a parent or legal guardian on tours. That parent or legal guardian must sign a waiver and accept responsibility of the child on any tour or activity offered by Kynoch Adventures. Children under 5 years old are not permitted on any of the water based activities. Children under 15 years are not permitted on the Small Group Bear viewing tours, as these are adult oriented tours. Children from 5 years to 15 years and their parents or guardians must reserve a Private Bear Tour.

Children requiring a car-seat for vehicle transport must have such a seat available with them if they are to be transported in Kynoch Adventures' tour vehicles.

Pets

Pets are not permitted on any of Kynoch Adventure's tours. It is the pet owners responsibility to find appropriate boarding or other services for pets while on a tour. Kynoch Adventures is not responsible for pets  left unattended in cars at the parking lot  of Kynoch Adventures, and this is not recommended.

Smoking

There is no smoking permitted during tour activities, including periods of groups being ashore during raft trips. Smoking is only permitted in designated areas at the Kynoch Tours Parking area, as well as such designated areas that may be present at BC Parks or other facility parking areas. There is no smoking permitted on riverbanks, in boats, or on trails.

Food & Beverages

Eco-Rafting & Alpine Hiking Tours: Guests are not permitted to bring food or beverages (other than water) on  tours without first consulting their guide.
Bear Viewing Tours (boat or land based): No Food or Drink (other than water) is permitted  on any bear tours.

Ecological Sustainability & Guide Practices

Ecological sustainability is paramount to ensuring a quality trip for the guests while protecting the environment. It is guides discretion and judgment as to how this will be enacted during each tour. In regards to wildlife viewing, it is the absolute authority of the guide to set the distances guests will be to wildlife and the time permitted to viewing wildlife. Under no circumstances will ecological integrity be compromised to extend the apparent viewing quality of wildlife. Please do not ask your guide to get closer when they have established a distance to view wildlife. Guests not adhering to or respecting guidelines set out by their guides will be removed from the tour with no refund and not be permitted to participate in other tours offered by Kynoch Adventures. Owing to the nature of wilderness tours, under no circumstances does Kynoch Adventures guarantee wildife sightings on any specific tour.

Waivers

All guests will be required to sign a Waiver and Release of Liability prior to participating on any Tours or Activities provided by Kynoch Adventures. A copy of our Waiver is available for your review prior to arrival.  Waivers may be signed at the Kynoch Office on arrival, prior to tour departure. The link below will take you to our Waiver.

Download our PDF Waiver here

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